Help Desk Chapter Two Resources

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Chapter 2 - Introduction to Computer User Support
WWW Tips
Tech Republic article "StatCenter: Jobs in the IT World"
Update: password protected area; requires free registration.
www.techrepublic.com/article.jhtml?id=r00620000302maf02.htm
Smart Computing
www.smartcomputing.com
TechRepublic article by Ed Engelking
Update: original article no longer available; for a similar perspective on enterprise help desks, see:
www.techrepublic.com/article.jhtml?id=r00320001013det01.htm&src=bc
Outsourced resources for other organizations, Stream International
www.stream.com
KSA report from the University of Texas
Update: original article no longer available; for a detailed description of the knowledge, skills, and abilities of an Information Technology Specialist position in the City of Santa Cruz (CA), see:
www.ci.santa-cruz.ca.us/ps/Specs/098-099.pdf (requires Adobe Acrobat Reader)
Project 2-3
From Table 2-1
State of Washington job description for an information technology systems specialist.
hr.dop.wa.gov/lib/hrdr/specs/00000/03271.htm
State of Maryland job description for computer information services specialist
www.opsb.state.md.us/infotech/spec4408.htm
IT employment Web site
www.computerjobs.com
Global online network for careers
jobsearch.monster.com
Job search Web site for computer professionals
www.dice.com
U.S. government's official site for jobs and employment information
www.usajobs.opm.gov
Case Project 3
New York survey for help desk staffing, functions and common problems
www.oft.state.ny.us/helpdesk/hdsvyrst.htm
User satisfaction survey, U of Wisconsin
www.doit.wisc.edu/research/00student/trends/trends.html
 



 

 

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