Help Desk Chapter Nine Resources

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Chapter 9 - User Needs Analysis and Assessment
KIDASA - Milestones Professional 2000
www.kidasa.com
TechRepublic - "Use a needs analysis to close the skill gap"
Update: password protected area; requires free registration
www.techrepublic.com/article.jhtml?id=r00620000823fin01.htm
University of Minnesota - Charter template
NOT AVAILABLE
State of Florida - Cost-benefit analyses in government
irm.cit.nih.gov/itmra/cbaguide.html
Cornell University - Professor William Trochim's web site
trochim.human.cornell.edu/kb/survtype.htm
Flowchart for a school district technology plan
www.ncsa.uiuc.edu/IDT/html/Planning/flow_chart.html
H-I-P-O chart for a video rental store
NOT AVAILABLE
University of California, Berkeley - DENIM prototyping tool
guir.berkeley.edu/projects/denim
 



 

 

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